CSG Secures Major Asian Partnership and Industry Recognition

The enterprise software provider CSG has announced a significant new partnership with ePLDT Group, the information and communications technology (ICT) arm of Philippine telecommunications giant PLDT. This agreement marks a strategic expansion for CSG in Southeast Asia, leveraging a relationship with PLDT's parent company that spans more than two decades.

Industry Leadership Acknowledged

This client win follows closely on the heels of a separate piece of positive news for the company. In its recently published Magic Quadrant for Customer Journey Analytics and Orchestration 2026, the research firm Gartner positioned CSG as a "Leader." This designation is based on an evaluation of the company's ability to execute and the completeness of its strategic vision, with its Xponent platform serving as the core offering.

The Xponent platform utilizes real-time data to manage and personalize customer interactions across multiple channels. Its effectiveness is demonstrated by a case study involving a major U.S. bank. Following the implementation of CSG Xponent, the institution reported a 12 percent reduction in call volume, a tripling of SMS response rates, and a 25 percent decline in fraud cases. The collective financial impact of these improvements totaled approximately $30 million.

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Deepening Southeast Asian Footprint

The new collaboration with ePLDT and its data center subsidiary, VITRO Inc., is focused on accelerating activation processes and streamlining the billing experience for enterprise clients. To achieve this, ePLDT will deploy two specific CSG solutions: CSG Quote & Order and CSG Encompass. These platforms are designed to handle complex operational requirements in areas including multi-cloud services, cybersecurity, and managed services.

Market Performance Reflects Momentum

CSG's shares are currently trading at a 52-week high of €70.00. Since the start of the year, the equity has advanced by roughly six percent. Entering the second quarter of 2026, CSG has bolstered its position with substantial developments: a key partnership win in a growing Asian market and a prestigious industry accolade from a leading analyst firm.

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